TranStream Usage Policy

Translation time and service guidelines

TranStream provides real-time speech and chat translation. These guidelines explain how service use and translation time are handled.

Speech translation

• Time is deducted only while translation is running.
• No time is deducted when you cancel source selection or stop before the connection starts.
• If a connection drops or the browser closes, the session is cleaned up and unused reserved time is restored.

Time deduction rules

• Speech translation consumes time only while an active session is running, measured by the second.
• No time is consumed if you cancel before selecting a source or if the connection fails before starting.
• When a session starts, time is reserved in 60-second blocks and settled against actual usage when it ends.
• If the browser closes, the connection drops or audio sharing ends, the session is cleaned up and unused reserved time is restored.
• Translation time is tied to the account and cannot be transferred. Unused time associated with a refunded order may be revoked.

Speaker-colored captions

Speaker colors are optional and off by default. Colors appear only when the engine identifies speaker turns; they do not represent gender or identity, and accuracy may vary with the audio.

Chat translation

Chat translation time is calculated from the length of the submitted text. Failed translation requests do not consume time.

Adding time

Prices and payment terms are shown on the checkout screen. Translation time is added after payment. Refunds and cancellations are handled according to the payment method, actual usage, service status, applicable law and platform rules.

Initial-use protection, payments and refunds

• For up to 48 hours after the first paid purchase on either web or app, an initial-use protection limit of up to 3 hours of combined web-and-app translation usage in the previous rolling 24 hours may apply. It ends automatically after 48 hours and is not reapplied on later purchases. Purchased remaining translation time is retained when the rolling allowance is reached.
• Long-term APEX or higher accounts bypass this initial-use protection time limit based on actual accumulated usage. Payment verification, refund or chargeback abuse controls, account enforcement and global capacity limits still apply to every tier.
• When a refund or chargeback is confirmed, unused translation time linked to that order may be revoked. Repeated abnormal refund behavior after meaningful use may result in review, suspension or permanent restriction.
• For certain payment disputes that Google Play asks developers to review, TranStream may submit actual service-usage information and a refund preference to Google; the payment platform makes the final decision.
• Platform-provided app-integrity and device-risk signals may be used to prevent abuse. Internal detection thresholds are not disclosed.

TranStream tiers

• NOVA · default
• ORBIT · 10+ hours of actual accumulated use
• VANGUARD · 50+ hours · early feature access
• APEX · 100+ hours · initial-use protection time-limit bypass and tier events
• LEGEND · 600+ hours · initial-use protection time-limit bypass, top early-access and exclusive-event eligibility

Events and free-time coupons

Events and coupons may be limited to one redemption per account or other stated conditions. Tiers do not provide permanent price discounts; rewards may instead be issued as free translation time. Promotional time cannot be exchanged for cash or transferred to another account.

Policy changes

These guidelines may change as the service, pricing or payment environment evolves. Updates will be reflected on this page.