Delete your TranStream account
Last updated: November 7, 2026
Delete on the website
Sign in → MY in the bottom-right corner → scroll to Delete account at the bottom of the window → follow the confirmation prompts.
Delete in the app
Sign in → Settings & Support → Account → Delete account → follow the confirmation prompts. Confirmed requests in the app or on the website are processed immediately.
If you cannot delete your account yourself
Email us with the email address used for your account and state that you are requesting account deletion. After verifying the request, we normally delete the account and associated personal data within 30 days.
Deletion and limited retention
Deletion cannot be undone. Your profile, sign-in data, support requests, community posts and comments, saved settings, and other personal service data are deleted. Remaining translation time cannot be used or restored.
The following limited records are retained separately for legal compliance, payment or refund processing, dispute handling, and fraud prevention, then deleted. They are not used to provide the service or for marketing.
- Contract, cancellation, payment, and digital-service supply records: 5 years from the transaction date.
- Consumer complaint and dispute-resolution records: 3 years from completion.
- Pseudonymous account identifiers, usage-duration, integrity, and security records used for fraud prevention: up to 5 years from account deletion.